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Privacy and cookies policy
We attach great importance to respecting your confidentiality and we appreciate your trusting us to protect your personal information. In this Privacy and Cookie Policy, we tell you what information we collect about you, why we collect it, and how we protect that information. We also summarize your rights there and tell you how to exercise them if necessary, for example by contacting our customer service.
However, this policy does not apply to your personal information collected by third party websites that may post links or advertisements on our website, or otherwise accessible from our website. The information collected by these third party websites is subject to the privacy policies of those websites.
Who are we ?
The part designated by “us” or “us” in this Privacy and Cookie Policy is ARKANA LIVING SAS, whose head office is at the following address: 1165 chemin des combes, 06600 Antibes, France. If you would like to ask us general questions about our website, update your marketing preferences, or change your personal information, please access the "Contact Us" page on this site to contact our customer service.
What information do we collect?
In this section, we tell you the categories of information collected by ARKANA LIVING, whether it is collected automatically or whether you have voluntarily provided it yourself.
Information collected automatically:
• Your IP address
• The device and the web browser you are using
• Data transmitted by the applications that you may download via our website
• The date and time of your visit to our website, as well as how you use it and access its content
• The history of your purchases and payments (if applicable)
If you are registered as an ARKANA LIVING customer, we associate this automatically collected data with the other information that we collect about you and which is described below. We use this information for different purposes described below.
Information you provide when you create an account or make a purchase:
• Your name
• Your contact details (such as your e-mail address, postal address and telephone numbers)
• Your password
• Your payment information (such as information relating to your payment card or bank account)
Information you provide when writing a review, entering a contest, or contacting customer service
If you provide other personal information when evaluating a product, we will treat all of this information in accordance with the applicable General Conditions of Use for Evaluations and Customer Reviews. Please note that customer reviews published on our website are accessible to all. So don't include information that you don't want to share publicly.
When you participate in a contest or draw, you may share information about yourself that we, in turn, may share publicly if you win this contest or draw.
You may also provide personal information when contacting our customer service agents.
You have the option of not providing personal information. However, if you use this possibility, you may not be able to use certain features of our website or may not be able to order our products. Likewise, if you refuse to allow us to place certain cookies on your device, you will only have access to a limited number of the functionalities of our website (you will find more information on cookies below).
Why do we collect this information?
We use the information we collect about you for the following purposes:
• Honor your order and offer associated customer service;
• Maintain, improve and administer our website;
• Inform you of products and services likely to interest you;
• Propose co-branded offers with our partners;
• Improve or personalize your online experience, our services and the way we communicate with you;
• Identify and avoid fraudulent use;
• Improve the security of our network and our information systems;
• Better understand how our visitors use our website, and determine the effectiveness of our advertisements and advertising campaigns.
Who has access to your information?
We limit access to your information to only those employees who need to use it. They have an obligation to protect them and keep them confidential. We are also likely to share your information, in application and in compliance with the law, if we believe that their disclosure applies to cooperation during investigations into activities declared illegal, in the execution of our General Conditions, or to protect our rights or property, or those of a third party.
We may transfer your information outside the European Union and Switzerland, including to the United States. In the event that we transfer your information outside the European Union or Switzerland, this transfer is governed by an agreement incorporating standard contractual clauses in accordance with Article 46 of Regulation (EU) 2016/679 of the European Parliament and the Council of the European Union dated April 27, 2016 (the "GDPR").
We may also pass the information we collect about you to other companies that process this information on our behalf. They assist us, for example, in the following tasks:
• Completion or delivery of your order
• Data storage and security
• Payment processing
• Marketing, analysis and fraud detection activities
• Customer service
We are also likely to share your information, in application and in compliance with the law, if we believe that their disclosure applies to cooperation during investigations into activities declared illegal, in the execution of our General Conditions, or to protect our rights or property, or those of a third party.
Finally, we may share your personal information with one or more third parties in the event of a business merger, acquisition or reorganization concerning us.
How long do we keep your personal information?
We only keep your personal information for as long as it is necessary for the purposes for which it was provided or because we have a legal obligation to do so.
What are your rights regarding access to your personal information and control of its use?
You have the right
• access your personal information;
• unsubscribe from our marketing operations or withdraw any consent you have given us;
• request a copy of the personal information processed by us;
• to require the correction of your personal information;
• require the deletion of your personal information (or change it so that you are no longer identifiable) or limit the ways in which we can use your personal information (but, in both cases, only in the specific circumstances provided for by the law) ;
• lodge a complaint with the data protection authority in your country.
How to exercise these rights?
To exercise one of the rights listed above, you can contact our customer service. To do this, go to the "Contact Us" page of this website.
You can also exercise some of these rights yourself by accessing "My Account", selecting "Account Update", and then modifying your personal information and preferences.
Finally, you can also make your request by writing to ARKANA LIVING SAS, 1165 chemin des combes, 06600 Antibes, France. Please include your name, e-mail address, postal address and telephone number, as well as your specific request. Even if you choose to be part of the refusal of e-mail, refusal of calls and / or refusal of mail lists, we may possibly send you messages by one of these means concerning your orders, your account or 'other administrative purposes.
How do we protect your personal information?
We have physical and electronic protections, and procedures designed to help us keep your personal information confidential. For example, we use SSL (Secure Socket Layer) encryption technology to encrypt your credit card information when you purchase products from our website. When you create an ARKANA LIVING account, you choose a password to protect your account data. Your password must be efficient and secure. You can change this password as often as you like by accessing "My Account" and choosing "Account Update".
What are cookies and why do we use them on our website?
Cookies are small data files that often contain a unique identifier. They are sent to your device and stored there when you visit certain web pages. Cookies are useful because they allow the website to recognize the user's device. Like most websites, our site uses cookies which, among other things, allow you to navigate efficiently between pages, remember your preferences and, in general, improve your experience on our site. Cookies also help to ensure that the advertisements you see online are relevant and relevant to your interests.
You must accept cookies on your computer, tablet or mobile device ("device") to enjoy a good browsing experience on our site, order products and use personalized features.
In addition, we work with third-party companies that may also place cookies on your device when you visit our site. They use the information collected by their cookies to distribute advertisements on various products and services to you. They may also use cookies to analyze your behavior in relation to these advertisements, to measure the effectiveness of their advertisements or to allow members who click on their advertisements to benefit from promotions and offers.
If you do not accept cookies, some features of our site will not work. However, if you prefer to control or delete cookies from our website or any other website, please refer to the section on cookie management below.
What types of cookies do we use on our website?
Our website uses the following types of cookies:
Strictly necessary cookies
These cookies provide the services you have expressly requested on our website, and they are essential for you to navigate our website and use its features, such as ordering and paying for products.
Performance cookies
These cookies collect anonymous information on the pages visited. They collect information about how visitors use the website, for example which pages are visited the most or which pages generate error messages. They do not collect information that identifies a visitor and are only used to improve the operation of the site.
Functionality cookies
These cookies allow our website to remember your choices (your user name, your language, the country where you are located, etc.) and to offer you more personal and improved functionalities, such as access to the products that you have designed or ordered from ARKANA LIVING. They can also be used to save changes you have made to text size, font and other web page elements that you can customize.
Advertising cookies
These cookies are used to deliver more relevant advertising related to your interests. They are also used to limit the number of times you see an advertisement and to help measure the effectiveness of an advertising campaign. These cookies are usually third-party cookies.
Third party cookies
If you browse our site, you may notice content provided by a company other than ARKANA LIVING. In addition, if you “share” ARKANA LIVING content with friends via social networks, such as Facebook and Twitter, they may send you cookies.
We do not have access to, and do not control, the cookies used by these third party companies or websites. We suggest that you consult third party websites for more information on their cookies and how to manage them.
How to choose the cookies placed on your device?
Cookies allow you to take advantage of certain essential functionalities of our site, and we recommend that you do not deactivate them. Please note that if you deactivate or delete certain cookies, our site will not function properly.
The help menu in the menu bar of most browsers will tell you how to enable cookies or prevent your browser from accepting new cookies, how to have the browser notify you if you receive a new cookie and how to disable all cookies. You can also deactivate or delete similar data used by the add-ons of your browser, such as Flash cookies, by modifying the parameters of the add-on or by visiting the website of its designer.
If you wish to disable cookies created by the “sharing” of ARKANA LIVING content via social networks, such as Facebook and Twitter, we suggest that you consult the websites of these third parties for more information on their cookies and the management of these latter.
If you want to know more about third-party cookies and possibly deactivate them, see the websites www.allaboutcookies.org and www.youronlinechoices.eu.
Changes to this Privacy and Cookie Policy
We may modify this Privacy and Cookie Policy when necessary, and we will publish its modified version on our website where appropriate. We reserve the right to modify this policy at any time and therefore request that you consult it regularly.